Login to Sharesource and click the Help button in the upper right corner of the display. When clicked, a screen listing available user manuals for your particular region will appear.
Go to the Contact Us link in the footer of the Sharesource portal to view Customer Service support for your country.
You may not be connected to the Internet. Try going to a site that you know is updated frequently, such as a news site. If you cannot access the site, or if the site does not look like it has been updated, you may not be connected to the Internet. Contact your IT department for assistance.
You may have entered the Sharesource website incorrectly. Refer to the table to see the URL/website for your dialysis center’s region.
If this does not work, contact your local Baxter Customer Service Support team. Contact information is located in the Contact Us link in the footer of the Sharesource portal
You may not have a Sharesource portal account. Check with your dialysis center administrator to confirm that you have a Sharesource portal account.
You may have entered your login ID incorrectly. Your login ID should be the email address the Sharesource portal uses to send you email notifications. Try re-entering your login ID. If you still cannot access the Sharesource portal, contact your dialysis center administrator.
You may have entered an incorrect password. If you have forgotten your password, click on the Forgot Password link and follow the instructions. After 5 attempts, your account will be locked. If you are locked out, contact your dialysis center administrator to reset your password. A new password must meet the following requirements:
Password must have a minimum of 8 alphanumeric characters
Password must have at least 1 numeric character and 1 alphabet character
Password cannot be the same as the last 4 passwords
Your account has been disabled because it has been inactive for more than 90 days. Ask your dialysis center administrator to enable your account.
Your account has been deactivated because it has been inactivated for more than 180 days. Ask your dialysis center administrator to reactivate your account.
If you get a browser error notification or a Windows error message, contact your dialysis center’s IT department.
If the Sharesource platform sends you an error notification, contact your local Baxter Customer Service Support Team.
